All orders are shipped Monday - Friday (except for holidays). If you have an urgent questions, please call us (760) 487-5930. Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.
Most items are shipped directly from our single store here in Encinitas, California.
We want you to love your purchase, and understand that sometimes it doesn't work out! We do not issue refunds, but are more than happy to exchange your item(s) for another. If it is on sale, we do not issue refunds or exchanges - it's yours for life! If ever you have a question about sizing, please give us a call and we would be more than happy to tell you how accurate a product's size run is!
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
To be eligible for an exchange, your item must be unused, with tags attached and in the same condition that you received it. If an item is found to be in unsellable condition, you will be notified and the items will be returned to you. You may be responsible for additional shipping costs to return the item.
Please contact us directly with any other shipping questions or concerns at firstname.lastname@example.org.
Will my items be shipped in one package?
Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment.
Do you offer US Shipping?
We provide a number of shipping methods for delivery within USA via UPS. Please see the options below:
Standard US Shipping - FREE
- Orders over $300 within the United States
UPS Ground - $9.00
- 2-5 business days within California
- 5-7 business days within the USA
UPS 2nd day air - $23.00
- 2 business days
- EXCEPT Alaska, Hawaii & Puerto Rico
Do you offer International Shipping?
We provide shipping for international orders via DHL. Please note that customs may delay transit times and import taxes may be incurred. Please see our International options below:
DHL Priority to Canada - $30
- 7-10 days
DHL Priority International - $30
- 7-14 days
- EXCEPT Canada
- UPS and International Priority Mail service times in transit are estimated and are not guaranteed.
- International orders may be subject to taxes and tariffs per your Country and Caravan West is not responsible for these charges.