All orders are shipped Monday - Friday (except for holidays). If you have an urgent questions, please call us (760) 487-5930. Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.
Most items are shipped directly from our single store here in Encinitas, California.
We want you to love your purchase, and understand that sometimes it doesn't work out! We do not issue refunds, but are more than happy to exchange your item(s) for another. If it is on sale, we do not issue refunds or exchanges - it's yours for life! If ever you have a question about sizing, please give us a call and we would be more than happy to tell you how accurate a product's size run is!
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
To be eligible for an exchange, your item must be unused, with tags attached and in the same condition that you received it. If an item is found to be in unsellable condition, you will be notified and the items will be returned to you. You may be responsible for additional shipping costs to return the item.
Caravan West does not accept Cash On Delivery (COD) deliveries.